IMPROVING SHOPPING EXPERIENCES FOR CUSTOMERS Operational

IMPROVING SHOPPING EXPERIENCES FOR CUSTOMERS                                                                                                                                                                                

Operational Step

Responsible Person

Timeline

Gather all customers complaints for the prior six months to determine the customers major concerns.

Pam (Cooperate Human Resource Manager)

8-10-20 (Week 1)

8-17-20 (Week 2)

Develop Employee Etiquettes Curriculum Addressing Customers Complaints and Interaction with Customers

Training Department

John (Lead Trainer))

Ray, Saul, Jacob, Silly Becky, Tina)

8-24-20

(Week 3)

Review and approve Employee Etiquettes

David Cooperate Manager

8-31-20

(Week 4)

Schedule Managers to be Train to teach the Etiquettes Workshop

Steve (Cooperate Assistant Human Resource Manager)

8-10-20 (Week 1)

Schedule all employees to attend the Etiquettes Workshop

Steve (Cooperate Assistant Human Resource Manager)

8-10-20 (Week 1)

Hire Secret Shoppers

Management of Each Store

8-31 -20 – 9-6-20

(Week 5)

Train Secret Shoppers

9-7-20

(Week 6)

Secret Shoppers Review Stores

Management of Each Store

9-14-20 (Week 7)

Gather Secret Shoppers Data send to Trainers for final revision

Pam (Cooperate Human Resource Manager

9-21-20 (Week 8)

Review the data of the secret shoppers to adjust curriculum for final revision and send each store manager a copy of the final revision.

Training Department

John (Lead Trainer))

Ray, Saul, Jacob, Silly Becky, Tina)

9-21-20 (Week 8)

Project plans outline the intended course of events; however, things don’t always happen as intended. Organizations need to consider risks and develop a contingency plan. This plan is typically presented to management.

Add the following 2 columns to the project plan table you created in Wk 4 – Apply: Project Plan:

  1. Potential Risk Factors
  2. Contingency Plans

Based on your prior research, determine potential risk factors for not meeting each of the project objectives. Develop a contingency plan for each of the potential risks. Add the potential risks and contingency plan to your Wk 4 – Apply: Project Plan.

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