Select all of the options below that are guidelines to

Select all of the options below that are guidelines to delivering negative Organizational news. 

Be overly positive and encouraging Keep it short, brief, and don’t explain Match your approach to the situation Seek expert advice

Use multiple media – reinforce your message through a number of channels

Hire a consultant to do it

Meet with everyone in the organization individually

Apologize several times

Plan and manage response

Tell everyone that you may have more news later but in the meantime they can message you anytime with more questions Select all of the types of buffers that can be used to deliver bad news. *

Asking your audience about their day

Recap of past communication

Asking your audience what their problem is

A salutation such as Dear Bob

Apology or statement of understanding

Telling your audience about your day

Good or neutral news

An apology even if it’s not sincere or justified

Saying hello Select all of the options below that should be a goal when delivering bad news. *

Start with a buffer

Make it clear that if your audience has anymore questions they can email or call you anytime

End the conversation as quickly as possible

Make sure you apologize at least once to your audience

Show that the matter has been decided on and that you no longer have time for their questions

Show fairness and logic

Be clear, concise, and respectful

Inform your audience when they least expect

Select all of the options that are true about delivering bad news messages. *

You should always use the Indirect Approach when writing bad news messages.

A goodwill message is a type of negative message.

One goal of delivering bad news messages is to reduce impatience and hostility.

Replying to a customer about a refund is potentially a bed news message.

Using the Indirect Approach is sometimes necessary when delivering bad news.

Refusals are a type of bad news message.

A goal of delivering bad news messages is to answer all of your audience’s questions as quickly as possible.

The reader may stop reading a bad news message.

A request is a type of bad news message.

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