Some employees in IBM’ Global Technology Service group received e-mails from the company informing them that a recent evaluation had identified them as an employee who had not kept pace with acquiring the necessary skills and expertise needed to meet changing clients needs, technology, and markets. As a result, IBM requires them to dedicate one day a week or up to twenty-three total days between October that year, and March, the following year, to focus on training. During this time, the employees will take a pay cut receiving only 90% of their base salary. Once training is completed, salaries will be restored in full. Employees can either take the training or look for job opportunities within IBM that better match their current skill set. Employees have reacted negatively toward the program. Some feel the program with its pay cut is unfair because their work has received positive evaluations from their managers. Also, employees noted that all workers in their group were being assigned to the same training program regardless of their individual skill levels. A few employees believe that the training program is a cost-cutting exercise that is being presented as a training program. A spokesperson for IBM emphasized that the salary cut and retraining program was not standard practice across IBM, but affected only a few hundred employees. The purpose of the program is to help employees develop key skills in areas such as cloud and mobile computing, and advanced data analytics. Because the program can help employees in the long term to increase their billable hours with clients, IBM believes the salary cut is a co-investment cost-shared by both the employees and the company. IBM calculated that it would lose one day of billing clients each week that the employees are in the training program, which matches the 20 percent of the compensation or the employees involved. So, the 10 percent salary cut actually splits the difference.
1) In your opinion, do you think that this program supports IBM’s strategic planning? Why or why not?
2) Should employees’ salaries be reduced for the time they attend the training program? Provide a rationale for your answer.
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3) Suggest FOUR (4) other ways that IBM can use to convince the affected employees to update and gain new skills.