We’ve all been there—we’ve purchased an item that needs to be assembled or installed. We get it home, unpack it, and check off the list to make sure all contents are included. Among those contents are usually a set of instructions, which most of us ignore while we’re assembling or installing. That is, until we get stuck and really need some expert assistance. And then the instructions need to be there, and they need to be well organized, clear, and precise. Well-written instructions make the user feel intelligent, capable, and competent. Poorly written instructions cause frustration, loss of productivity, and potentially a loss of money for companies. The goal with this lesson is to analyze the components of well-written instructions and create an action plan for each part of that process.

Writing User-Friendly Instructions
We’ve all been there—we’ve purchased an item that needs to be assembled or installed. We
get it home, unpack it, and check off the list to make sure all contents are included. Among
those contents are usually a set of instructions, which most of us ignore while we’re assembling
or installing. That is, until we get stuck and really need some expert assistance. And then the
instructions need to be there, and they need to be well organized, clear, and precise.
Well-written instructions make the user feel intelligent, capable, and competent. Poorly written
instructions cause frustration, loss of productivity, and potentially a loss of money for
companies. The goal with this lesson is to analyze the components of well-written instructions
and create an action plan for each part of that process.
Instruction Checklist
Use this list to help you write effective instructions.
Effective presentation
.
depends on your audience
.
depends on the audience’s setting
.
may be 8.5″ x 11″ or may be a poster
.
may be laminated
.
may be illustrated
.
may be a video (turn in the script)
.
may be anything your skill and creativity tell you would be effective
Clear, precise, and limiting title
.
Vague title: “Changing a Flat Tire”
.
Precise title: “Changing a Flat Tire on Toyota Corolla, 1994-1998”
Introduction
.
states your purpose
.
establishes the parameters–what the instructions will or will not include
.
explains the benefits to the user–a sales pitch to use the instructions
.
previews upcoming information
.
estimates the time needed to complete the steps
.
informs the reader of any special circumstances
Page 1

Example introductions
From Freedom Container Company
Introduction
Design control is a very crucial aspect of the ISO 9007 quality standard. This set of
design control work instructions will insure that we are complying with all of the
requirements of the ISO 9007 quality standard. In the ISO standard, there are eight
elements of design control, including:
. Design Development and Planning
. Organizational and Technical Interfaces
. Design Input
. Design Output
. Design Review
. Design Verification
. Design Validation
. Design Changes
Each element should take you between 30 minutes to 1 hour to complete, based on your
experience.
From Acorn Corporation Sales and Use Tax Procedures Instructions Introduction
Welcome to the Acorn Corporate Tax Department. You will find detailed instruction in this
Sales and Use Tax Procedures Manual which will help you complete your tasks.
Each procedure is explained fully. Sample reports and copies of jobs you will edit and submit are
included in the Appendix.
The Corporate Tax Department experiences dynamic changes due to state tax laws. We keep up
with current regulations. You will find your work in the Tax Department moves at a rapid pace.
Your Sales and Use Tax Procedures Instructions stays up-to-date to reflect the changes.
Page

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How Our Website Works

1. FILL IN OUR SIMPLE ORDER FORM

It has never been easier to place your order. Fill in the initial requirements in the small order form located on the home page and press “continue” button to proceed to the main order form or press “order” button in the header menu. Starting from there let our system intuitively guide you through all steps of ordering process.

2. PROCEED WITH THE PAYMENT

All your payments are processed securely through PayPal. This enables us to guarantee a 100% security of your funds and process payments swiftly.

3. WRITER ASSIGNMENT

Next, we match up your order details with the most qualified freelance writer in your field.

4. WRITING PROCESS

Once we have found the most suitable writer for your assignment, they start working on a masterpiece just for you!

5. DELIVERY

Once finished, your final paper will be available for download through your personal dashboard. You will also receive an email notification with a copy of your paper attached to it. Sometimes, the writer may leave a note for you about the order in case there is any additional information that they need to give you.

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