Writing User-Friendly Instructions
We’ve all been there—we’ve purchased an item that needs to be assembled or installed. We
get it home, unpack it, and check off the list to make sure all contents are included. Among
those contents are usually a set of instructions, which most of us ignore while we’re assembling
or installing. That is, until we get stuck and really need some expert assistance. And then the
instructions need to be there, and they need to be well organized, clear, and precise.
Well-written instructions make the user feel intelligent, capable, and competent. Poorly written
instructions cause frustration, loss of productivity, and potentially a loss of money for
companies. The goal with this lesson is to analyze the components of well-written instructions
and create an action plan for each part of that process.
Use this list to help you write effective instructions.
depends on your audience
depends on the audience’s setting
may be 8.5″ x 11″ or may be a poster
may be laminated
may be illustrated
may be a video (turn in the script)
may be anything your skill and creativity tell you would be effective
Clear, precise, and limiting title
Vague title: “Changing a Flat Tire”
Precise title: “Changing a Flat Tire on Toyota Corolla, 1994-1998”
states your purpose
establishes the parameters–what the instructions will or will not include
explains the benefits to the user–a sales pitch to use the instructions
previews upcoming information
estimates the time needed to complete the steps
informs the reader of any special circumstances
From Freedom Container Company
Design control is a very crucial aspect of the ISO 9007 quality standard. This set of
design control work instructions will insure that we are complying with all of the
requirements of the ISO 9007 quality standard. In the ISO standard, there are eight
elements of design control, including:
. Design Development and Planning
. Organizational and Technical Interfaces
. Design Input
. Design Output
. Design Review
. Design Verification
. Design Validation
. Design Changes
Each element should take you between 30 minutes to 1 hour to complete, based on your
From Acorn Corporation Sales and Use Tax Procedures Instructions Introduction
Welcome to the Acorn Corporate Tax Department. You will find detailed instruction in this
Sales and Use Tax Procedures Manual which will help you complete your tasks.
Each procedure is explained fully. Sample reports and copies of jobs you will edit and submit are
included in the Appendix.
The Corporate Tax Department experiences dynamic changes due to state tax laws. We keep up
with current regulations. You will find your work in the Tax Department moves at a rapid pace.
Your Sales and Use Tax Procedures Instructions stays up-to-date to reflect the changes.
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